Gieger, Laborde & Laperouse, L.L.C.
Background:
Gieger, Laborde & Laperouse is a New Orleans-based law firm with over thirty attorneys. Started in 1991 by a close group of skilled, experienced trial attorneys, GLL has a reputation second to none among firms in the New Orleans area.
Challenge:
As a growing, progressive firm, Gieger, Laborde & Laperouse eventually reached the point that traditional, reactive IT support was not able to keep up adequately with the firm's demands. As their IT systems became more sophisticated and more heavily used, GLL found that they were encountering more problems, that those problems had more impact on the firm's operations, and that they often took unreasonably long to resolve. GLL faced the question of whether to hire an experienced IT person in house or develop a closer relationship with a third party provider.
Solution:
Bellwether recommended, and eventually implemented, our activenet complete managed service offering, under which we fulfill all the roles of an enterprise IT department for a fixed monthly fee. Rather than reacting to problems that occur, we take control of all IT systems and implement software tools and best practices to ensure that they operate reliably and correctly. GLL's employees can call our service desk 24/7 for immediate help with any issues that arise.
Return:
Compared to hiring an internal IT administrator, GLL found that activenet represents significant cost savings and offers a breadth and depth of expertise that a single IT person could never match.
