IT User Training

Don’t Think IT Solutions Are Complete without User Training.

A frequently underappreciated contributor to a well-run IT operation is the ability to communicate with and train end users effectively. Its absence too often leads to a disconnect between the way the computer guys intended a system to be used and the way that people actually use it.

Cyber Insurance

Do you need it and, if so, what kind?

I am not a cyber insurance expert, nor am I qualified to give legal advice, but as someone who thinks a lot about IT vulnerabilities and threats, I believe that every business should evaluate the cost-benefit of cyber insurance to help protect from cyber risk.

Know Your IT Priorities

The key to aligning IT with your business
Given the variety of approaches and number of choices available in IT for small businesses, a certain amount of strategic planning ensures that your business applies technology as well as it should. To be reasonably effective and applicable, strategic planning needs context, which means you should have a very good sense of your overall priorities before you can begin to think about how IT should fit in.

Online Meetings

They're more useful than you may realize.

Online meetings through solutions like Webex and GoToMeeting have been around for nearly 20 years, and not a whole lot has changed over that time. Today, as before, they allow people to collaborate in real time over the internet via audio or video conferencing and screen or document sharing.

Data Analytics: Not Just Numbers

Data analytics is becoming not just more prevalent, but more useful for business.

As someone with a mathematical, financial and technological background, I am a strong proponent of the benefit of analyzing and using data to make better decisions.

Cybersecurity

Like much of IT, cybersecurity is not a one-size-fits-all proposition. The comprehensive approach that large enterprises should employ to identify and address risks and detect and respond to attacks is often out of reach for small businesses. Yet as the frequency and impact of cyberattacks on businesses of all sizes continues to grow, the typical small-business approach of taking the usual precautions and hoping for the best is proving to be inadequate.

Not Just Core Networks: The New Role of IT Services

Demands have changed in this cloud-based world.

As the cloud and other developments continue to change the ways small businesses deploy and use technology, IT departments must adapt. Long gone are the days when most IT environments looked the same — a few Windows servers in a closet and a Windows PC on every desk — when all the IT department had to worry about managing core networks.

Disaster Recovery Plan

Now’s the time to review your DR plan.

Much has changed with disaster recovery in the 10-plus years since we got a firsthand lesson from Hurricane Katrina. Server virtualization now makes recovery of many systems much easier and faster than it was, and the rise of the cloud puts more options at our disposal than we could have previously imagined.

The Mobile Device Security Risk

What’s your business’ policy for dealing with mobile device security?

The immense popularity of mobile devices is inescapable, yet most small businesses have given little real thought to how best to manage them. Until recently, I shared the opinion that there often isn’t much to worry about.

Think Before You Click

Cybersecurity awareness is key for business.

From a cybersecurity standpoint, the one behavior that leads to more headaches than any other for small or midsize businesses is people clicking (or otherwise acting) on things in emails that they shouldn’t.

The IT team can help: Certainly scanning email for malware or signs of phishing is a must.