Gieger, Laborde & Laperouse, L.L.C.

Background

Gieger, Laborde & Laperouse (GLL) is a New Orleans-based law firm with over 30 attorneys. Started in 1991 by a close group of skilled, experienced trial attorneys, GLL has a reputation second to none among firms in the New Orleans area.

Challenge

As a growing, progressive firm, GLL eventually reached the point that traditional, reactive IT support was not able to keep up adequately with the firm's demands. As their IT systems became more sophisticated and more heavily used, GLL found that they were encountering more problems, that those problems had more impact on the firm's operations, and that they often took unreasonably long to resolve. GLL faced the question of whether to hire an experienced IT person in house or develop a closer relationship with a third-party provider.

Solution

Bellwether Technology recommended, and eventually implemented, our activenet complete managed service offering, under which we fulfill all the roles of an enterprise IT department for a fixed monthly fee. Rather than reacting to problems that occur, we take control of all IT systems and implement software tools and best practices to ensure that they operate reliably and correctly. GLL's employees can call our service desk 24/7 for immediate help with any issues that arise.

Return

GLL found that compared with hiring an internal IT administrator, activenet complete represents significant cost savings and offers a breadth and depth of expertise that a single IT person could never match.