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IT User Training

Don’t Think IT Solutions Are Complete without User Training. A frequently underappreciated contributor to a well-run IT operation is the ability to communicate with and train end users effectively. Its absence too often leads to a disconnect between the way the computer guys intended a system to be used and the way that people actually use it. Several factors are widely accepted as critical to the success of IT projects and to the overall effectiveness of an IT organization. They include ensuring that IT is aligned with well-defined and understood business objectives, that executive management supports the IT department’s efforts, […]

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Not Just Core Networks: The New Role of IT Services

Demands have changed in this cloud-based world. As the cloud and other developments continue to change the ways small businesses deploy and use technology, IT departments must adapt. Long gone are the days when most IT environments looked the same — a few Windows servers in a closet and a Windows PC on every desk — when all the IT department had to worry about managing core networks. Now we see a variety of different approaches and an overwhelming number of available applications. As a firm believer in technology’s ability to make a meaningful difference in a typical small business’s […]

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Disaster Recovery Plan

Now’s the time to review your DR plan. Much has changed with disaster recovery in the 10-plus years since we got a firsthand lesson from Hurricane Katrina. Server virtualization now makes recovery of many systems much easier and faster than it was, and the rise of the cloud puts more options at our disposal than we could have previously imagined. Hurricane season is officially here, making it a good time to review the current state of disaster recovery solutions. What is Disaster Recovery? First, a bit of terminology; This article is about disaster recovery, which for our purposes deals with […]

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