Effective help desk services are critical during this time of increased remote work.
Employees can no longer ask the person sitting next to them for help. Instead, they have to figure out a solution on their own or contact the help desk. Unfortunately they are often underwhelmed by the response that they get.

Largest New Orleans IT Company built on service, growing with cybersecurity expertise
 

NEW ORLEANS, LA (August 5, 2020) – New Orleans IT company Bellwether Technology will mark its 40th anniversary of exceptional IT service to the Gulf South on August 1st.

Too often an IT company will take on more clients than they can reasonably handle.  They price managed services too low to be able to staff appropriately and find themselves unable to deliver on promises made to their clients and to their employees.

In part 1 we examined what is going on behind the scenes of an understaffed managed IT company.

The world is adapting and reacting. With companies asking staff to practice social distancing in response to the current pandemic, both employees and managers realize the challenges ahead to ensure business continuity.

While the phenomenon of “social distancing” addresses the immediate issue, practicing social distancing might not work for businesses in the long term if they do not learn to maintain productivity standards.

Best practices for Remote Meetings
Before you run out and buy an ultra HD camera and noise cancelling headsets, try these remote meetings tips to get the most out of the equipment that you already own.

Tip #1. Test every earpiece & microphone combination.

Applying a Technology Edge
There is no denying that technology has been driving improvements and innovation across different global industries for decades. Although the adoption of many technological solutions may seem disruptive at first, they are essential investments that help enterprises gain an edge.

Any IT frustration that you are feeling can always be traced back to this, your IT company is understaffed
Does any of this sound familiar?

I’m tired of seeing the same issues.
We have new employees starting, but their computers aren’t ready.

Work from home is the new normal.
For many, it is likely to continue to some degree long after the COVID-19 crisis.  Here are 8 cybersecurity work from home tips to protect yourself digitally.

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COVID-19 has presented your IT department with a great opportunity
After spending the last few weeks managing work-from-home requests, it is time for IT departments to take advantage of empty offices and quiet networks. Often times, important items are overlooked or put off, because of concerns over user impact.

COVID-19 is now a global pandemic. Millions of people are affected as countries go on lockdown to halt the spread of the disease. Many employees are forced to work from home. That’s why there’s a sudden surge in demand for cloud services worldwide. Can the web infrastructure survive this pandemic, too?

Even before the pandemic, many companies were already turning to online productivity and collaboration tools for their business.

Version 1 of the much anticipated Cybersecurity Maturity Model Certification (CMMC) framework was release by the Pentagon on January 31. Many news outlets are reporting that, "All DoD contractors must be certified by 2025." This is a correct statement, but a misleading timeline.

Overall, small businesses face more challenges as compared to established setups. And the one area they tend to overlook is technical support.

Whether it is a multi-office law firm, or any other business, lack of tech support may lead to an unprecedented financial crisis.

Whether it is about developing an application, managing a network or even organizing files, security guidelines are essential. The organizations that keep their security guidelines aligned and in place from the start not only can assess their options but also make reasonable decisions based on the type of industry and the sensitivity of the information.

Whether you run a small business or a big enterprise, a well-planned technology strategy is vital.  It enables your company to employ an extensive business strategy. The best technology strategies do much more than allow businesses to plan their operational tasks; it mainly helps shape them.

There is no denying that technology has evolved considerably over the last few decades. And if you are a startup or a small business, your IT department may not be able to manage the pace of advanced innovations. It may make your company’s IT more reactive and vulnerable rather than proactive.

Cybersecurity is one of the most common concerns of the interconnected world today. As more organizations and companies transition their operation data online, the volume of cyber attacks has escalated as well.

According to a recent report, the number of cyber attacks in the past two years has nearly doubled.

IT policies and procedures play a strategic and crucial role in making sure that the company’s corporate information is safe. Know that policies can address requirements to protect confidential information from unauthorized access, disclosure, corruption, loss, and interference in both physical and electronic formats.

Choosing a reliable service for your company’s IT needs saves you a lot of money and time. Plus, the common pitfalls of poorly chosen IT services and technology can lead to frustration, capital loss, and low adoption rate. Even worse, you can get stuck with a long- term contract for IT services that are useless for your company.

Don’t Think IT Solutions Are Complete without User Training.

A frequently underappreciated contributor to a well-run IT operation is the ability to communicate with and train end users effectively. Its absence too often leads to a disconnect between the way the computer guys intended a system to be used and the way that people actually use it.

Imagine working with a blindfold on your eyes. You’ll constantly be thinking about your next step. Not only will you have to search for which direction you should take the next step but also you will waste a lot of time while doing so. It is a perfect analogy to describe what it is like to work without standardization and documentation.

Do you need it and, if so, what kind?

I am not a cyber insurance expert, nor am I qualified to give legal advice, but as someone who thinks a lot about IT vulnerabilities and threats, I believe that every business should evaluate the cost-benefit of cyber insurance to help protect from cyber risk.

The key to aligning IT with your business
Given the variety of approaches and number of choices available in IT for small businesses, a certain amount of strategic planning ensures that your business applies technology as well as it should. To be reasonably effective and applicable, strategic planning needs context, which means you should have a very good sense of your overall priorities before you can begin to think about how IT should fit in.

They're more useful than you may realize.

Online meetings through solutions like Webex and GoToMeeting have been around for nearly 20 years, and not a whole lot has changed over that time. Today, as before, they allow people to collaborate in real time over the internet via audio or video conferencing and screen or document sharing.

Data analytics is becoming not just more prevalent, but more useful for business.

As someone with a mathematical, financial and technological background, I am a strong proponent of the benefit of analyzing and using data to make better decisions.

Like much of IT, cybersecurity is not a one-size-fits-all proposition. The comprehensive approach that large enterprises should employ to identify and address risks and detect and respond to attacks is often out of reach for small businesses. Yet as the frequency and impact of cyberattacks on businesses of all sizes continues to grow, the typical small-business approach of taking the usual precautions and hoping for the best is proving to be inadequate.

Demands have changed in this cloud-based world.

As the cloud and other developments continue to change the ways small businesses deploy and use technology, IT departments must adapt. Long gone are the days when most IT environments looked the same — a few Windows servers in a closet and a Windows PC on every desk — when all the IT department had to worry about managing core networks.

Now’s the time to review your DR plan.

Much has changed with disaster recovery in the 10-plus years since we got a firsthand lesson from Hurricane Katrina. Server virtualization now makes recovery of many systems much easier and faster than it was, and the rise of the cloud puts more options at our disposal than we could have previously imagined.

What’s your business’ policy for dealing with mobile device security?

The immense popularity of mobile devices is inescapable, yet most small businesses have given little real thought to how best to manage them. Until recently, I shared the opinion that there often isn’t much to worry about.

Cybersecurity awareness is key for business.

From a cybersecurity standpoint, the one behavior that leads to more headaches than any other for small or midsize businesses is people clicking (or otherwise acting) on things in emails that they shouldn’t.

The IT team can help: Certainly scanning email for malware or signs of phishing is a must.