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Employee Spotlight Series: Andrea Woolsey

Andrea Woolsey: the heart of the office Ask anyone at Bellwether, and they’ll tell you how much they love Andrea. She’s warm, hilarious, hardworking, and keeps the train on the tracks. As the gatekeeper for Bellwether’s Chairman, Poco Sloss, Andrea wears many hats. In addition to performing executive assistant duties for Poco, she is a sales assistant, servicing some choice client accounts. No two days are alike for Andrea, but that’s what she loves about her position, “I love that I can jump back and forth from executive assistant work to sales work. There are always wheels spinning!” Andrea first […]

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Employee Spotlight Series: Matt Lax

Matt Lax: Bellwether’s IT swiss army knife Matt Lax’s affinity for technology began at a young age, “I was the weird kid that asked for appliances for my birthday so that I could take them apart and put them back together.” As Bellwether’s Escalation Engineer II, he gets to deploy this passion for problem solving and technological learning by tackling client issues that reach him at the end of the escalation chain. Growing up in Vermont, Matt was exposed to higher education and advanced tech from an early age. His father worked at a university and got Matt involved in […]

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“Is This Email Real?” 4 Questions to Ask Yourself

Every day every person with email is put to the test. No matter the job title or position, we all get phishing emails. And no matter your knowledge of cybersecurity, you make the initial decision of whether a message is malicious. So, when deciding whether to call the IT Help Desk, here are some solid, simple tips and tricks from the top to help ANYONE dodge bad guys’ phishing hooks, nets, and spearguns. Not everyone has the time to call their IT provider’s remote support just to check emails every morning. You can follow the ‘WHO, WHAT, WHERE, AND WHEN’ […]

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Employee Spotlight Series: Parker Bordeaux

Parker Bordeaux: a geographic information systems expert with a penchant for the visual arts Parker Bordeaux, a New Orleans native, joined Bellwether off the heels of completing his undergraduate degree in December 2014. At Vanderbilt, as a math major, Parker found a true passion in problem-solving, something he wished to carry into his career. “I love learning new things. That’s why problem-solving is so enjoyable because it provides an opportunity to learn and grow during process of finding out a solution. I knew I wanted a large component of my job to be problem-solving. I was fortunate to find a […]

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IT Disaster Preparedness

‘Storm preparation’ is a term with which people across the gulf coast are intimately familiar. Most of the tools we need from June to November (and this year possibly longer) have become second-nature. Sandbags. Non-perishable foods. Battery-operated radios. Flashlights. But in the IT world, there are other tools we use in storm and disaster preparation, devices that are essential to any small business trying to stay afloat during a catastrophic event. As Bellwether’s Data Assurance Engineer, it is my job to use Backup and Disaster Recovery tools to protect our clients. These essential tools preserve a company’s files and servers […]

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Employee Spotlight Series: Nathan Raby

Nathan Raby: Bellwether’s back-up expert with a passion for sports-writing and podcasting Meet Nathan Raby, a Data Assurance Engineer who joined in June 2012 and has become Bellwether’s in-house security and back-ups guru. When asked why he has stayed at Bellwether for so long, Nathan explained one key component: leadership that listens. “The Company wants to change and grow, and they want their employees to be happy.” Nathan went from a level-1 help desk technician to his current post as the de facto back-up expert on the security team by having open and honest conversations with his manager, who saw […]

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Help Desk Services: A Work from Home Necessity

Effective help desk services are critical during this time of increased remote work. Employees can no longer ask the person sitting next to them for help. Instead, they have to figure out a solution on their own or contact the help desk. Unfortunately they are often underwhelmed by the response that they get. Help desk are often understaffed and overworked, so they focus on closing tickets quickly rather than end user satisfaction. Often companies have their own help desks, but aren’t able to provide those teams with adequate training and support. This results in internal help desks that are often […]

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New Orleans IT Company Celebrates 40 Years of IT Excellence

Largest New Orleans IT Company built on service, growing with cybersecurity expertise   NEW ORLEANS, LA (August 5, 2020) – New Orleans IT company Bellwether Technology will mark its 40th anniversary of exceptional IT service to the Gulf South on August 1st. Delivering IT support services to over 100 businesses and organizations in Louisiana and beyond, Bellwether’s team of 60+ professionals with over 400 years of combined IT experience enables their clients to excel by expertly applying and managing technology. Founded August 1, 1980, Bellwether has remained a constant leader in the New Orleans IT services market. An early adopter […]

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My IT Company is Understaffed (Part 2)

Too often an IT company will take on more clients than they can reasonably handle.  They price managed services too low to be able to staff appropriately and find themselves unable to deliver on promises made to their clients and to their employees. In part 1 we examined what is going on behind the scenes of an understaffed managed IT company.  In this article we will examine what using an understaffed IT company looks like from the client’s perspective. You staff is frustrated When your team submits a service request they don’t get the response they need.  Perhaps it takes […]

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Social Distancing: Learn to Maintain Your Same Productivity Standards

The world is adapting and reacting. With companies asking staff to practice social distancing in response to the current pandemic, both employees and managers realize the challenges ahead to ensure business continuity. While the phenomenon of “social distancing” addresses the immediate issue, practicing social distancing might not work for businesses in the long term if they do not learn to maintain productivity standards. That is to say, the dramatically changed office landscape has shifted businesses to a new paradigm, which has raised concerns about the productivity standards. From managing human-to-human interaction to structuring a typical workday under quarantine, everything heightens […]

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