Ryan had been tinkering with PowerShell to do individual tasks for several years before he started working on the service desk for Bellwether. Although creating automations wasn’t technically in his job description at the time, he was curious to see what he could do with PowerShell and he asked for the opportunity to experiment. What he received was space to learn. Fast forward to the present, and Ryan is neck-deep in PowerShell every day as a Security Automation Engineer. You might say that discovering this application has led Ryan to his calling but he’s not just a fan. He’s fanatic […]

There’s often an audible sigh of relief heard over the phone, when Ross responds to a client support request and the person on the other end knows that their problem is going to be taken care of… fast. As a Support Specialist at Bellwether, Ross troubleshoots client issues all day long. The pace is fast as he moves from problem to problem, ranging from a simple password reset to a networking issue, but he loves it and can’t imagine doing anything else. Ross enjoys the variety that comes with each day, and he feels that the company sets him up […]

Steve G. is the Scrum Master for Bellwether Technology’s software development team. Scrum is a framework that helps dev teams work together to create products that solve complex problems. Steve’s role is focused on moving the team forward. He takes upcoming requirements and input from stakeholders and distills it into reasonable chunks of work for the dev team to tackle. On a day-to-day basis, you’ll find Steve facilitating meetings, gathering information, communicating to stakeholders, and finding answers to questions. His activities resemble those of a Project Manager – and he’s certainly managing projects – but with Scrum, how the team […]

Brian is known for being thorough. Whether it’s revamping a network closet’s cabling or getting answers to questions before they’ve even been asked, Brian likes to be prepared. This quality serves him well as an Escalation Engineer for Bellwether and the end result is that clients feel taken care of. According to Brian, there are a combination of factors that come together to create a client experience where people feel heard and attended to. One is the personal interaction. When he’s troubleshooting an issue, he likes to go directly to the individual to talk with them to find out exactly […]

Every day is different and holds its own challenges for Michele, and she likes it that way because it keeps her thinking and learning. As an Account Manager at Bellwether, it’s Michele’s job to be the go-to person whom clients call on when they have questions about anything at all having to do with their Bellwether IT services. She may not always have the answer right away, but she’ll find it or get them to the people who do. In her role, Michele works closely with Bellwether’s vCIO’s (Virtual Chief Information Officers) to make sure that the lines of communication […]

Zasha, Director of Operations at Bellwether Technology, hasn’t always worked in IT. In fact, when she landed her first IT job as an assistant systems administrator for a government contractor, she didn’t have any experience in the field except for being her family’s go-to IT resource. During the course of the job interview, she didn’t know the answers to all of the technical questions that she was asked. But it turned out that how she did answer revealed a lot of about who Zasha is and not just what she knew. “I had no professional experience in IT and there […]

Nathan Raby: Bellwether’s back-up expert with a passion for sports-writing and podcasting Meet Nathan Raby, a Data Assurance Engineer who joined in June 2012 and has become Bellwether’s in-house security and back-ups guru. When asked why he has stayed at Bellwether for so long, Nathan explained one key component: leadership that listens. “The Company wants to change and grow, and they want their employees to be happy.” Nathan went from a level-1 help desk technician to his current post as the de facto back-up expert on the security team by having open and honest conversations with his manager, who saw […]