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IT User Training

Don’t Think IT Solutions Are Complete without User Training. A frequently underappreciated contributor to a well-run IT operation is the ability to communicate with and train end users effectively. Its absence too often leads to a disconnect between the way the computer guys intended a system to be used and the way that people actually use it. Several factors are widely accepted as critical to the success of IT projects and to the overall effectiveness of an IT organization. They include ensuring that IT is aligned with well-defined and understood business objectives, that executive management supports the IT department’s efforts, […]

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Think Before You Click

Cybersecurity awareness is key for business. From a cybersecurity standpoint, the one behavior that leads to more headaches than any other for small or midsize businesses is people clicking (or otherwise acting) on things in emails that they shouldn’t. The IT team can help: Certainly scanning email for malware or signs of phishing is a must. Other techniques that detect and take action on the presence of malware on a computer or network have also proved effective, but there is only so much that anyone can do technically to mitigate the potential impact of email attacks. Cybersecurity Threats are more […]

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