Managed Services Archives

“Is This Email Real?” 4 Questions to Ask Yourself

Posted on November 23, 2020 by Merrick Sloss

Every day every person with email is put to the test. No matter the job title or position, we all get phishing emails. And no matter your knowledge of cybersecurity, you make the initial decision of whether a message is malicious. So, when deciding whether to call the IT Help Desk, here are some solid, simple tips and tricks from the top to help ANYONE dodge bad guys’ phishing hooks, nets, and spearguns. Not everyone has the time to call their IT provider’s remote support just to check emails every morning. You can follow the ‘WHO, WHAT, WHERE, AND WHEN’ […]

Help Desk Services: A Work from Home Necessity

Posted on September 21, 2020 by Merrick Sloss

Effective help desk services are critical during this time of increased remote work. Employees can no longer ask the person sitting next to them for help. Instead, they have to figure out a solution on their own or contact the help desk. Unfortunately they are often underwhelmed by the response that they get. Help desk are often understaffed and overworked, so they focus on closing tickets quickly rather than end user satisfaction. Often companies have their own help desks, but aren’t able to provide those teams with adequate training and support. This results in internal help desks that are often […]

5 Things Your IT Department Should Be Doing Right Now

Posted on April 20, 2020 by Merrick Sloss

COVID-19 has presented your IT department with a great opportunity After spending the last few weeks managing work-from-home requests, it is time for IT departments to take advantage of empty offices and quiet networks. Often times, important items are overlooked or put off, because of concerns over user impact. Here are 5 things your IT department should be doing right now. 1. Virtual Cleanup Review user accounts, group policy objects and Active Directory. Get current on all software, firmware, and bios technologies. Perform any maintenance that was postponed because it would require a device to be rebooted. Review configurations. Test […]

What is a Managed Services Provider

Posted on July 9, 2019 by Merrick Sloss

There is no denying that technology has evolved considerably over the last few decades. And if you are a startup or a small business, your IT department may not be able to manage the pace of advanced innovations. It may make your company’s IT more reactive and vulnerable rather than proactive. This can mean your systems struggle to meet the demands of your business in the digital world. If you have never considered opting for third-party support because of cost or any other reason, it is time to make a decision. Let’s dig deeper to find out what a managed […]

How to Select an IT Vendor

Posted on October 9, 2018 by Merrick Sloss

Choosing a reliable service for your company’s IT needs saves you a lot of money and time. Plus, the common pitfalls of poorly chosen IT services and technology can lead to frustration, capital loss, and low adoption rate. Even worse, you can get stuck with a long- term contract for IT services that are useless for your company. The selection process of an IT vendor or services has become more complex as companies want a representation of the stakeholders who will benefit from the new technology. That means when you propose a new technology purchase, you must think about how […]

The Importance of Standardization and Documentation

Posted on February 17, 2018 by Merrick Sloss

The Importance of IT Standardization and Documentation

[Updated 2022] Imagine working with a blindfold on your eyes. You’ll constantly be thinking about your next step. Not only will you have to search for which direction you should take the next step but also you will waste a lot of time while doing so. It is a perfect analogy to describe what it is like to work without standardization and documentation. Put simply, standard guidelines are concrete benchmarks that define specific rules and voluntary characteristics of a particular industry. From providing reliable information to structured methods, standardization and documentation serve as an indispensable tool of development to organizations. […]

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