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The Pros and Cons of Internal IT vs Managed IT Services

There comes a time when business leaders are forced to rethink the IT function of their business and ask themselves – Should we continue to have internal IT staff or is it time to outsource managed IT services? It could be that the IT manager is leaving or there’s been a lot of turn-over in IT. Maybe the organization had a cyber-attack. It could be that the business has grown, and technology needs have become more sophisticated. Whatever the situation, it’s causing stress on the business, especially if it looks like there’s going to be a gap in IT support. […]

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IT Not Serving Your Business? It’s Time for Managed IT Services

The term “Managed IT Services” isn’t new but unfortunately, there are a lot of companies that say they’re “managed” but they’re really not. How can you tell the difference and how do you know if that’s what your organization needs? Start by asking yourself, “Is IT serving our business?” Here’s what we mean by serving your business. Imagine that you hired someone to take half the workload off your plate. Sounds great, doesn’t it? Now imagine that instead of decreasing your work, it doubled because that person couldn’t do what you wanted them to do without your constant supervision and […]

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“Is This Email Real?” 4 Questions to Ask Yourself

Every day every person with email is put to the test. No matter the job title or position, we all get phishing emails. And no matter your knowledge of cybersecurity, you make the initial decision of whether a message is malicious. So, when deciding whether to call the IT Help Desk, here are some solid, simple tips and tricks from the top to help ANYONE dodge bad guys’ phishing hooks, nets, and spearguns. Not everyone has the time to call their IT provider’s remote support just to check emails every morning. You can follow the ‘WHO, WHAT, WHERE, AND WHEN’ […]

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Employee Spotlight Series: Parker Bordeaux

Parker Bordeaux: a geographic information systems expert with a penchant for the visual arts Parker Bordeaux, a New Orleans native, joined Bellwether off the heels of completing his undergraduate degree in December 2014. At Vanderbilt, as a math major, Parker found a true passion in problem-solving, something he wished to carry into his career. “I love learning new things. That’s why problem-solving is so enjoyable because it provides an opportunity to learn and grow during process of finding out a solution. I knew I wanted a large component of my job to be problem-solving. I was fortunate to find a […]

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IT Disaster Preparedness

‘Storm preparation’ is a term with which people across the gulf coast are intimately familiar. Most of the tools we need from June to November (and this year possibly longer) have become second-nature. Sandbags. Non-perishable foods. Battery-operated radios. Flashlights. But in the IT world, there are other tools we use in storm and disaster preparation, devices that are essential to any small business trying to stay afloat during a catastrophic event. As Bellwether’s Data Assurance Engineer, it is my job to use Backup and Disaster Recovery tools to protect our clients. These essential tools preserve a company’s files and servers […]

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Help Desk Services: A Work from Home Necessity

Effective help desk services are critical during this time of increased remote work. Employees can no longer ask the person sitting next to them for help. Instead, they have to figure out a solution on their own or contact the help desk. Unfortunately they are often underwhelmed by the response that they get. Help desk are often understaffed and overworked, so they focus on closing tickets quickly rather than end user satisfaction. Often companies have their own help desks, but aren’t able to provide those teams with adequate training and support. This results in internal help desks that are often […]

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My IT Company is Understaffed (Part 2)

Too often an IT company will take on more clients than they can reasonably handle.  They price managed services too low to be able to staff appropriately and find themselves unable to deliver on promises made to their clients and to their employees. In part 1 we examined what is going on behind the scenes of an understaffed managed IT company.  In this article we will examine what using an understaffed IT company looks like from the client’s perspective. You staff is frustrated When your team submits a service request they don’t get the response they need.  Perhaps it takes […]

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5 Things Your IT Department Should Be Doing Right Now

COVID-19 has presented your IT department with a great opportunity After spending the last few weeks managing work-from-home requests, it is time for IT departments to take advantage of empty offices and quiet networks. Often times, important items are overlooked or put off, because of concerns over user impact. Here are 5 things your IT department should be doing right now. 1. Virtual Cleanup Review user accounts, group policy objects and Active Directory. Get current on all software, firmware, and bios technologies. Perform any maintenance that was postponed because it would require a device to be rebooted. Review configurations. Test […]

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What is a Managed Services Provider

There is no denying that technology has evolved considerably over the last few decades. And if you are a startup or a small business, your IT department may not be able to manage the pace of advanced innovations. It may make your company’s IT more reactive and vulnerable rather than proactive. This can mean your systems struggle to meet the demands of your business in the digital world. If you have never considered opting for third-party support because of cost or any other reason, it is time to make a decision. Let’s dig deeper to find out what a managed […]

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How to Select an IT Vendor

Choosing a reliable service for your company’s IT needs saves you a lot of money and time. Plus, the common pitfalls of poorly chosen IT services and technology can lead to frustration, capital loss, and low adoption rate. Even worse, you can get stuck with a long- term contract for IT services that are useless for your company. The selection process of an IT vendor or services has become more complex as companies want a representation of the stakeholders who will benefit from the new technology. That means when you propose a new technology purchase, you must think about how […]

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