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Is My IT Company Understaffed?

Is My IT Company Understaffed?

When you’re disappointed with the service and results that you’re getting from your IT support company, it’s hard to pinpoint exactly why but one reason could be that they’re understaffed. The decline may have happened over a period of years or perhaps you’re a year into your relationship and it’s become apparent that the IT company can’t deliver what they promised. Either way, when your IT company is understaffed, it shows up in your business as frustration, recurring problems, and plain incompetence. Is this happening to you? IT keeps fixing the same issues. We never know when we’ll get a […]

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Infographic: 8 Cybersecurity Work From Home Tips

Work from home is the new normal. For many, it is likely to continue to some degree long after the COVID-19 crisis.  Here are 8 cybersecurity work from home tips to protect yourself digitally. Feel free to download and distribute this infographic. Click to Download

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5 Things Your IT Department Should Be Doing Right Now

COVID-19 has presented your IT department with a great opportunity After spending the last few weeks managing work-from-home requests, it is time for IT departments to take advantage of empty offices and quiet networks. Often times, important items are overlooked or put off, because of concerns over user impact. Here are 5 things your IT department should be doing right now. 1. Virtual Cleanup Review user accounts, group policy objects and Active Directory. Get current on all software, firmware, and bios technologies. Perform any maintenance that was postponed because it would require a device to be rebooted. Review configurations. Test […]

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Not Just Core Networks: The New Role of IT Services

Demands have changed in this cloud-based world. As the cloud and other developments continue to change the ways small businesses deploy and use technology, IT departments must adapt. Long gone are the days when most IT environments looked the same — a few Windows servers in a closet and a Windows PC on every desk — when all the IT department had to worry about managing core networks. Now we see a variety of different approaches and an overwhelming number of available applications. As a firm believer in technology’s ability to make a meaningful difference in a typical small business’s […]

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Disaster Recovery Plan

Now’s the time to review your DR plan. Much has changed with disaster recovery in the 10-plus years since we got a firsthand lesson from Hurricane Katrina. Server virtualization now makes recovery of many systems much easier and faster than it was, and the rise of the cloud puts more options at our disposal than we could have previously imagined. Hurricane season is officially here, making it a good time to review the current state of disaster recovery solutions. What is Disaster Recovery? First, a bit of terminology; This article is about disaster recovery, which for our purposes deals with […]

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The Mobile Device Security Risk

What’s your business’ policy for dealing with mobile device security? The immense popularity of mobile devices is inescapable, yet most small businesses have given little real thought to how best to manage them. Until recently, I shared the opinion that there often isn’t much to worry about. The amount of corporate data on mobile devices was limited (most of it to email) and we can usually remotely erase a lost device, thereby dealing with the most obvious threat. But as the usage of mobile devices has grown, so have the amount and types of sensitive information that they contain. Cloud-file […]

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