What if your IT manager resigned today? What if two or more of your internal IT team needed time off at the same time? What if maternity/paternity leave for multiple IT staff overlapped? What if everyone in the IT department got food poisoning from the takeout meal they shared? We’re getting a little melodramatic here but the point that we’re making is that when you have a small internal IT team, you’re just one situation away from big trouble, especially in a tight job market. How can you make sure that you’re always staffed even if something happens to pull […]

As a business leader, you might be hesitant to make a change with what you’re doing with IT because you don’t have the technical background needed to compare different managed IT service companies. If your goal is to augment your internal IT team, there will certainly be some technical questions that your IT manager will want answered. However, whether you’re looking for a co-managed or fully outsourced solution, what you, as an executive, really need to determine is: As you gather the information that will answer these two questions, you’ll be able to paint a picture of what it will […]

When your business runs on technology (and whose doesn’t?) you need to be confident that your IT team has the expertise and bandwidth to do everything that needs to be done. Whether you have an internal IT manager and staff, or someone “good with technology” overseeing IT, there can come a time when you’re not convinced that what they can provide is enough. This puts your organization in a precarious position because when the balls start to drop, you’re going to suffer the impact. Impacts like downtime, employee and customer frustration, loss of competitive advantage, and even cyber-attacks. The good […]